Customer Service Representative with Multilingual Expertise

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to the needs of diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.

Job Description

We are seeking a highly skilled Customer Service Representative to join our Internal Customer Service team. As a key member of our team, you will be responsible for fostering strong relationships with our clients, prioritizing account management, and providing timely support to ensure exceptional satisfaction.

Key Responsibilities:
  • Ensure the highest standard of calls, follow-ups, and communication across all channels
  • Efficiently handle multiple tasks and systems in a fast-paced environment
  • Make outbound calls to potential patients, offering Free Visits in designated countries
  • Handle customer issues and escalations
  • Prospect for and respond to incoming leads to meet or exceed sales quotas
  • Identify trends, weaknesses, and solutions to enhance the customer journey and train team members
Requirements:
  • A fluent level of Spanish with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
What We Offer

We offer a competitive salary of €18,000.00 gross per year, a bonus of €1000 gross per year pro-rated based on KPIs, and a range of benefits including 24 paid holidays per calendar year, paid bank holidays, and a hybrid work model.

Ongoing training and development opportunities are also available, as well as access to LinkedIn specialized training and courses.

Join our team and contribute to a vibrant and innovative culture that celebrates diversity and inclusion.



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