Multilingual Customer Service Representative

hace 1 semana


Barcelona, Barcelona, España Qlf Brands B.V. A tiempo completo

Welcome to QLF Brands B.V., a dynamic organization operating in 36 European countries with 39 webshops and seven stores. As a key player in the lighting industry, we are committed to creating the right atmosphere with lamps and light.

We are looking for a skilled Multilingual Customer Service Representative to join our vibrant team at our head office in Barcelona or work from the comfort of their own cozy spot. As a vital member of our Customer Service department, you will be the first point of contact for our customers and provide exceptional support through email, telephone, or chat.

Key Responsibilities:

  • Provide multilingual customer service to European customers via various communication channels.
  • Answer diverse customer inquiries accurately and translate problems into effective solutions.
  • Maintain thorough technical knowledge about our lighting products and stay up-to-date on new developments.
  • Accurately register customer data and agreements in our CRM system.

To succeed in this role, you will need to possess excellent language skills in English and another European language, as well as strong communication and problem-solving abilities. Experience as a customer service representative is highly desirable.

A competitive salary of approximately €35,000-€45,000 per year, depending on experience, will be offered to the successful candidate. In addition to a stimulating work environment and opportunities for growth and development, you can expect a comprehensive benefits package, including 25 vacation days, compensation for travel expenses, home office setup, and a solid pension plan.

As a valued member of our team, you will enjoy a range of perks, such as a fully equipped home office, company laptop, staff discount on our atmospheric lighting, and access to our online learning world. You will also have the opportunity to participate in our lively company culture, which emphasizes open communication, friendship, and teamwork.

In exchange for your hard work and dedication, you can expect a healthy dose of fun and satisfaction from knowing that you are contributing to the success of a rapidly growing organization. If you are passionate about delivering exceptional customer service and would thrive in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.



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