Multilingual Customer Experience Specialist

hace 1 día


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

**About the Role**

We are seeking a highly skilled Multilingual Customer Experience Specialist to join our team at Recruitment Direct. This is an excellent opportunity for a talented individual to deliver exceptional service to our customers, ensuring their needs are met with accuracy and respect.

**Overview**

You will be responsible for providing technical assistance via voice, chat, and email to our customers. Your key responsibilities will include addressing challenges in a customer-focused environment, ensuring a positive experience, collaborating with internal teams to share feedback and develop solutions, engaging in problem-solving to prioritize customer interests and satisfaction, and utilizing social media platforms effectively to enhance customer engagement.

**Requirements**

  • Bilingual proficiency in Dutch (C1/C2/Native) and English (B2/C1).
  • Previous experience in customer support, particularly in technical assistance or IT help desk roles.
  • Excellent communication skills, both written and oral.
  • Ability to work independently while being a proactive team player in a remote setting.
  • Adaptability to changes in processes and information.
  • Willingness to undergo a background screening.
  • Proven experience in customer communication via email and phone.
  • Strong familiarity with external systems and software applications (e.g., Microsoft Office, internet applications).

**What We Offer**

We offer a competitive salary of approximately €1300 per month, allowing you to enjoy a great quality of life in Greece. As a remote worker, you will have the flexibility to work from anywhere in Greece, enjoying the beautiful landscapes and culture that this country has to offer.

**How to Apply**

Please note that we do not display job postings here; however, if you meet the requirements and are interested in applying, please visit our website at Recruitment Direct to learn more about the application process.



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