Customer Experience Specialist in Fintech Operations

hace 3 días


Barcelona, Barcelona, España Blu Selection A tiempo completo

We are seeking a Customer Experience Specialist to join our team in Athens, Greece.

As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer service and support to our clients' customers. Your primary responsibility will be to provide world-class service while working on projects for top prestigious and worldwide brands.

Key Responsibilities:

  • Supporting clients' activities by offering outstanding customer service
  • Answering incoming customer queries promptly
  • Identifying issues and providing effective solutions to ensure customer satisfaction
  • Recording customer data accurately in the CRM system
  • Providing ad-hoc support as required

To succeed in this role, you will need:

  • Proficiency in the German language at a native or near-native level and a B2/C1 level of the English language
  • Customer Service experience is preferred
  • Comfortable with learning new tools
  • Effective phone contact handling abilities and active listening skills
  • A customer-focused mindset with the capability to adjust and respond to various personalities
  • Exceptional communication skills
  • Demonstrated ability to handle multiple tasks, prioritize, and manage time efficiently
  • Excellent soft skills both written and oral
  • The willingness to work in a multicultural environment

We offer a competitive salary, 40 hours a week (rotating schedule Mon-Sat, 09:00 - 18:30), permanent contract after probation time, health insurance, paid training, and a multicultural environment.

A bit about us:

We are Blu Selection, a global brand with over 75,000 multilingual employees in over 50 countries around the world. We have been leading the way in customer experience solution provision since 2000 and are now looking for new members to join us in our Greek hub.



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