Customer Experience Specialist in Scandinavia
hace 12 horas
At Plp Group, we are dedicated to delivering exceptional customer experiences. Our company was established in South Africa in 1992 with a clear mission: simplifying life. Today, we have expanded globally and operate in multiple countries and industries.
We specialize in customer and employee engagement solutions, business process outsourcing, and on-demand services. As a Customer Experience Specialist, you will play a key role in our team, focusing on providing world-class service to our clients.
Key responsibilities include:
- Responding to customer inquiries via various channels
- Providing product and service information
- Researching required information using available resources
- Identifying customer needs and resolving complaints
- Maintaining an up-to-date customer information system
To excel in this role, you should possess:
- Native or fluent language skills in Swedish, Danish, or Norwegian, with good command of English
- Strong customer orientation and previous customer service experience
- Availability to work shifts in our international call center
- Office-based position in Barcelona, Spain
- Strong PC literacy and goal-oriented mindset
As a valued member of our team, you can expect:
- A monthly salary plus performance incentives
- The opportunity to work with a global leader in customer experience solutions
- Continuous training and professional development opportunities
Estimated annual salary range for this role is approximately €35,000-€45,000 depending on experience and qualifications. If you're a motivated and customer-focused individual looking to make a difference, we encourage you to apply.
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