Customer Experience Specialist in Lisbon
hace 22 horas
Your role as a Customer Experience Specialist in our Lisbon hub involves ensuring exceptional customer service to the German market. Your key responsibilities include:
Key Responsibilities- Manage incoming queries effectively in a customer service environment, focusing on technical issues and providing timely resolutions.
- Respond to calls and emails from enterprise clients, gathering information to resolve queries and maintain client relationships.
- Provide high-quality service, recording required data elements in CRM for follow-up support.
You will be working in a fast-paced environment with a multicultural team, collaborating with top brands in the industry. Our company offers fully paid training, professional development, and career evolution opportunities.
About UsWe are an international Customer Experience Specialist with a global presence, founded by French entrepreneurs in 2000. We have over 50,000 employees worldwide and a strong focus on delivering exceptional customer experiences.
What We OfferIn this role, you can expect:
- A competitive salary of €11,100 per year (approximately €920 net per month), plus a performance bonus up to €1,200 per year.
- Meal vouchers of €7.23 per workday and reimbursement of some transportation costs.
- Private Health Insurance and dental plan after six months.
- Opportunity to collaborate with top brands in the industry.
- A multicultural and international work environment.
- Fully paid training, professional development, and career evolution opportunities.
If you live outside Portugal, we offer reimbursement of up to €400 for your initial flight ticket after six months within the company, plus six months of accommodation in a shared flat provided by us (rental fee to pay).
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