Customer Support Specialist

hace 2 días


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a skilled Customer Care Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Your primary focus will be on resolving customer complaints and issues efficiently, ensuring that our clients' needs are met and their satisfaction is guaranteed. You will work closely with internal stakeholders to achieve this goal, applying your excellent problem-solving skills and product knowledge to drive successful outcomes.

Key Responsibilities
  • Respond to customer inquiries via phone, chat, and email, providing timely and accurate solutions to their concerns.
  • Collaborate with cross-functional teams to resolve complex customer issues, ensuring seamless customer journeys.
  • Maintain a thorough understanding of our products and services, staying up-to-date with new features and developments.
  • Continuously develop and refine your customer service skills, embracing feedback and coaching to improve performance.
Requirements
  • You must be a native German speaker, possessing excellent verbal and written communication skills.
  • A minimum of a school education is required, with a strong emphasis on relevant coursework or experience in customer-facing roles.
  • An English language proficiency level of B2 or B1 (dependent on the specific position) is mandatory.
  • A valid work permit for Portugal is essential for this role.
What We Offer
  • A competitive salary package, including:
  • 950€ gross/month (including free accommodation in a shared flat with all bills covered)
  • 1350€ gross/month (excluding accommodation)
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A comprehensive benefits package, including:
  • Reimbursement of initial flight expenses after 9 months for international candidates
  • Airport pick-up
  • Yearly two-way flight ticket back to your home country within the EU
  • Assistance with paperwork, bank account setup, and other logistical matters upon arrival
  • Access to free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
About Living in Lisbon

Lisbon offers a unique blend of rich cultural heritage, vibrant atmosphere, and exciting career opportunities. Enjoy the city's famous café culture, delicious cuisine, and stunning views while being part of a diverse and international community.



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