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Customer Support Specialist DACH
hace 1 mes
Customer Support Specialist DACH
As a Customer Support Specialist DACH, you will be the first point of contact for Criteo, providing excellent customer support to all incoming client requests using email or live chat. You will work in a multinational Customer Care Team responsible for all DACH clients, where collaboration, communication, and teamwork are key to solving our clients' requests. You will provide support to clients on campaign setup, budgets, creatives, technical issues, billing, and payments, and escalate performance-related questions internally to the Account Strategy team. You will have an interest in learning and solving technical issues to help clients run a desired advertising campaign. You will have good organizational skills to know where the right information is or how to find it. You will enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions. You will provide excellent operational service to our clients by applying SLAs and demonstrating prioritization skills. You will understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day-to-day.
Requirements:
Fluency in German and English is a must. Client centricity - ability to understand customers' needs and provide the best solution. Strong attention to detail. Ability to multi-task, prioritize, and manage time effectively. Capacity to explain things simply and demonstrate value to clients. At ease working on different platforms and tools (Excel/Salesforce/internal platforms). Ability to work and deliver strong results in a dynamic environment. Strong technological knowledge, with a passion for technical reading and writing.
