Customer Service Consultant Dach Specialist

hace 1 semana


Barcelona, Barcelona, España Virtuagym A tiempo completo

Company Overview

Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision to make the world a better place. Our international team in Amsterdam and Medellin is passionate about creating a positive impact.

About the Role

We are seeking a highly skilled Customer Service Consultant Dach Specialist to join our team. As a key member of our CS DACH Team, you will be responsible for providing exceptional support to our German-speaking customers and international markets.

Job Responsibilities:

  • Supporting customers via phone and email to ensure their satisfaction and resolve any issues
  • Collaborating with the product department to solve complex problems and improve processes
  • Building and maintaining strong customer relationships through effective communication and issue resolution
  • Finding creative solutions to customer problems and contributing to process improvements
  • Upselling and cross-selling to maximize customer lifetime value and minimize cancellation risks
  • Handling payment-related issues and ensuring timely resolutions

What You Bring to the Table

To succeed in this role, you should possess:

  • Excellent German language skills and good English proficiency
  • Technical understanding and logical thinking to analyze and resolve complex issues
  • Problem-solving skills and attention to detail to ensure high-quality support
  • A positive attitude and adaptability to thrive in a fast-paced environment
  • Experience in SaaS/software support and a passion for delivering exceptional customer experiences

Benefits and Perks

We offer a range of benefits and perks to support your well-being and career growth:

  • Remote working from Spain with a full-time contract, including 23 paid vacation days per year
  • Home office set-up and hardware provided by the company
  • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges
  • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the OpenUp platform
  • Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks

Estimated Salary: €35,000 - €45,000 per annum, depending on experience and qualifications



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