Customer Experience Representative
hace 23 horas
Company Overview
We are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our company is located in Lisbon, Portugal, and we take care of our employees from career development to social integration.
Salary and Benefits
The salary for this role ranges from €1,300-€1,500 gross per month, depending on experience and qualifications. Additionally, we offer a range of benefits, including free accommodation in a shared flat, all bills included, with a monthly stipend of €950-€1,050. For international candidates, we provide reimbursement of initial flight expenses after 9 months, airport pick-up, yearly two-way flight tickets back to their home country (within the EU), and help with paperwork and opening a bank account upon arrival.
Job Description
We are seeking an experienced Customer Service Agent to join our team in Lisbon. As a Customer Service Agent, you will be responsible for supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands. Your responsibilities will include answering incoming queries from customers, identifying issues and providing solutions, ensuring a high level of customer satisfaction, recording data in the CRM system, and providing ad-hoc support. You will be a team player and participate in the success of the team and project.
Required Skills and Qualifications
To succeed in this role, you will need:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- A high school degree
- An attentive listener, comfortable and skillful at communicating with people
- A drive for excellence and professionalism
- A real team player and committed to your work
Benefits and What's in it for you
This role offers a long-term fixed-term contract, renewable every year, with full-time working hours (40h/week). The working schedule is Monday to Friday, with availability to work between 7am-10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule. We also offer free Portuguese lessons, cooking classes, sports activities, and social events organized by the company. Real career opportunities in different career paths are also available.
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