Customer Experience Representative

hace 1 semana


Barcelona, Barcelona, España Ttec A tiempo completo
About the Role

As a Customer Experience Representative at TTEC, you will play a crucial role in delivering exceptional customer experiences to our clients. This involves working effectively to service and upsell client products to existing customers, while also identifying and capitalizing on all other sale opportunities for products that may pair well with their current products and future needs.

Responsibilities
  • B ring your passion and experience in goal setting and negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions.
  • G row your book of business by developing new business opportunities, establishing and nurturing customer relationships, and ensuring retention.
  • G etting through to the decision maker by utilizing the Influencers and Users to help close the business.
  • E ngage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
  • R espond to incoming calls/emails and ensure the delivery of outstanding customer experience.

We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.



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