Global Customer Experience Representative

hace 3 días


Barcelona, Barcelona, España Newco Communications A tiempo completo

Newco Communications seeks an exceptional Global Customer Experience Representative to join our team in Barcelona. This is a unique opportunity for a highly motivated individual who can provide outstanding customer service and support in a dynamic environment.

Overview

We pride ourselves on delivering exceptional customer experiences, and we're looking for someone who shares our passion. As a Global Customer Experience Representative, you will be the friendly voice on the other end of the line or email, ensuring that our customers receive top-notch care.

About the Role

In this role, you will handle first-line inbound and outbound administrative support requests by phone and email in a professional and courteous manner. You will also provide accurate and timely information to various stakeholders, including curators, judges, the registry, and companies.

Your responsibilities will include:

  • Handling customer inquiries and resolving issues efficiently
  • Providing support on general information questions, procedure questions, platform issues, user access, and PC configuration
  • Communicating effectively with customers via phone and email

Requirements

To be successful in this role, you should have:

  • Native-level proficiency in Dutch (spoken and written) and a good command of English
  • A high school diploma or equivalent qualification
  • Previous customer service experience is a plus but not essential
  • Excellent communication skills and problem-solving abilities
  • The ability to work well under pressure and juggle multiple tasks

What We Offer

We offer a competitive salary of €35,000 per year, as well as a range of benefits, including unlimited coffee and fresh fruit, free online Spanish lessons, comprehensive support for mental health and well-being, and unforgettable staff parties.

Our hybrid working model allows you to work from the comfort of your home or within our vibrant office space, making it easy to balance your work and personal life.



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