Customer Experience Representative

hace 3 días


Barcelona, Barcelona, España Qonto A tiempo completo
About Qonto

Qonto is a fintech company that provides innovative financial solutions for small businesses and freelancers. Our mission is to make day-to-day banking easier and more efficient, while providing exceptional customer support.

Job Summary

We are seeking a Customer Experience Representative to join our team in Paris. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, including influential startups and key business leaders.

Key Responsibilities
  • Maintain high customer satisfaction scores through personalized and in-depth support via email, chat, and phone.
  • Anticipate client expectations and understand their needs to improve our product and maintain the 'WOW' effect in our relationships.
  • Set up internal processes to better respond to customer requests using our continuous improvement methodology.
Requirements
  • Up to one year of experience in customer support or customer service-oriented roles with high-profile clients.
  • Excellent communication skills, both oral and written.
  • Customer-centric approach, with empathy and adaptability to meet customer needs.
  • Team spirit, collaborating with colleagues to achieve common goals.
  • Proactivity, self-motivation, and a drive to contribute beyond core duties and improve processes.
  • Fluency in French and English.
What We Offer
  • A competitive salary of €40,000 per year.
  • A dynamic and fast-growing work environment with opportunities for professional growth.
  • An inclusive and diverse team culture with access to employee well-being initiatives.
  • Tailor-made remote work policies and flexible working hours.


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