Global Customer Experience Representative

hace 6 días


Barcelona, Barcelona, España Tbwa ChiatDay Inc A tiempo completo

**Company Overview**

Auctane is a leading provider of shipping solutions, empowering hundreds of thousands of merchants to deliver billions of products globally. Our mission is to fuel commerce through exceptional delivery experiences.

**Job Description**

We are seeking an experienced Global Customer Experience Representative to join our team. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our customers.

In this role, you will be responsible for:

  • Attending live chats and phone calls to resolve customer inquiries
  • Supporting the sales team with customer-related queries
  • Managing customer complaints and resolving issues between customers and providers
  • Responding professionally to inbound phone calls, chats, and emails
  • Composing thoughtful and accurate message responses

**Requirements and Qualifications**

To succeed in this role, you must have:

  • A minimum of 2 years of experience in customer service, preferably within the logistics sector
  • Familiarity with online customer service platforms
  • Strong communication and interpersonal skills
  • Proficiency in Italian (C2 level)

**Benefits**

We offer a competitive salary range of $18,000 - $19,000 per year, depending on experience. Additionally, you will enjoy:

  • A 99% discount on personal shipment orders via Packlink
  • Up to $150 per year to match NGO donations
  • Volunteer day: 1 day off per year for volunteering activities
  • Referral fee: Referral bonus of $1k-$3K depending on role complexity
  • Great work-life balance: Flexible work schedule
  • An inclusive and upbeat work environment
  • Cross-cultural atmosphere: International team of 20 nationalities speaking 10 languages

**What We Offer**

We pride ourselves on providing a comprehensive compensation package that includes:

  • Clear and transparent compensation plan
  • Great work-life balance
  • An inclusive and upbeat work environment
  • Cross-cultural atmosphere
  • Regular team-building events
  • Free access to online training platforms
  • Remote-first company: Covering work-from-home expenses
  • 25 days of holidays per year: Including your birthday off
  • Personal Training Budget: Up to $800/year for professional development
  • Health and Wellness: Up to €42 for gym membership or exercise classes


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