Global Customer Experience Representative
hace 6 días
**Company Overview**
Auctane is a leading provider of shipping solutions, empowering hundreds of thousands of merchants to deliver billions of products globally. Our mission is to fuel commerce through exceptional delivery experiences.
**Job Description**
We are seeking an experienced Global Customer Experience Representative to join our team. As a key member of our customer service department, you will play a crucial role in providing exceptional support to our customers.
In this role, you will be responsible for:
- Attending live chats and phone calls to resolve customer inquiries
- Supporting the sales team with customer-related queries
- Managing customer complaints and resolving issues between customers and providers
- Responding professionally to inbound phone calls, chats, and emails
- Composing thoughtful and accurate message responses
**Requirements and Qualifications**
To succeed in this role, you must have:
- A minimum of 2 years of experience in customer service, preferably within the logistics sector
- Familiarity with online customer service platforms
- Strong communication and interpersonal skills
- Proficiency in Italian (C2 level)
**Benefits**
We offer a competitive salary range of $18,000 - $19,000 per year, depending on experience. Additionally, you will enjoy:
- A 99% discount on personal shipment orders via Packlink
- Up to $150 per year to match NGO donations
- Volunteer day: 1 day off per year for volunteering activities
- Referral fee: Referral bonus of $1k-$3K depending on role complexity
- Great work-life balance: Flexible work schedule
- An inclusive and upbeat work environment
- Cross-cultural atmosphere: International team of 20 nationalities speaking 10 languages
**What We Offer**
We pride ourselves on providing a comprehensive compensation package that includes:
- Clear and transparent compensation plan
- Great work-life balance
- An inclusive and upbeat work environment
- Cross-cultural atmosphere
- Regular team-building events
- Free access to online training platforms
- Remote-first company: Covering work-from-home expenses
- 25 days of holidays per year: Including your birthday off
- Personal Training Budget: Up to $800/year for professional development
- Health and Wellness: Up to €42 for gym membership or exercise classes
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