International Customer Experience Representative
hace 4 semanas
At Plp Group, we are dedicated to simplifying life for our clients. As a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services, we have established ourselves as a trusted partner in multiple countries and industries around the world.
About Us
Founded in South Africa in 1992, Plp Group has grown into a global leader with a strong presence in various regions. Our commitment to providing exceptional customer experiences drives our success and fuels our growth.
Career Opportunity
We are seeking a highly motivated International Customer Experience Representative to join our team in Barcelona, Spain. This role offers a unique opportunity to work in a dynamic environment, interacting with customers from diverse backgrounds and cultures.
Key Responsibilities
As an International Customer Experience Representative, you will be responsible for:
- Responding to customer inquiries via various channels, including chats, calls, social media, and emails
- Providing accurate product and service information to customers
- Researching required information using available resources
- Identifying customer needs and resolving complaints in a timely manner
- Maintaining up-to-date customer information systems
- Escalating priority issues when necessary
Requirements
To succeed in this role, you must possess the following skills and qualifications:
- Native or fluent Danish, Norwegian, or Swedish language skills (verbal and written)
- Good command of English
- Strong customer orientation and previous customer service experience
- Availability to work shifts in our international call centre
- Office-based position in Barcelona, Spain
- Strong PC literacy skills
- Goal-oriented and proactive approach
- Positive and professional attitude
- Strong communication skills (verbal and written)
- Ability to go above and beyond to exceed customer expectations
- Strong time management skills and ability to follow processes and procedures
Salary
This is a challenging yet rewarding role that offers a competitive salary package, estimated at €40,000 - €60,000 per annum, depending on experience and qualifications.
Benefits
In addition to a competitive salary, you will also enjoy a range of benefits, including health insurance, retirement plan, and paid time off. We also offer opportunities for career growth and development within our global organization.
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