International Customer Experience Representative

hace 4 semanas


Barcelona, Barcelona, España Plp Group A tiempo completo

At Plp Group, we are dedicated to simplifying life for our clients. As a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services, we have established ourselves as a trusted partner in multiple countries and industries around the world.

About Us
Founded in South Africa in 1992, Plp Group has grown into a global leader with a strong presence in various regions. Our commitment to providing exceptional customer experiences drives our success and fuels our growth.

Career Opportunity
We are seeking a highly motivated International Customer Experience Representative to join our team in Barcelona, Spain. This role offers a unique opportunity to work in a dynamic environment, interacting with customers from diverse backgrounds and cultures.

Key Responsibilities
As an International Customer Experience Representative, you will be responsible for:

  • Responding to customer inquiries via various channels, including chats, calls, social media, and emails
  • Providing accurate product and service information to customers
  • Researching required information using available resources
  • Identifying customer needs and resolving complaints in a timely manner
  • Maintaining up-to-date customer information systems
  • Escalating priority issues when necessary


Requirements
To succeed in this role, you must possess the following skills and qualifications:

  • Native or fluent Danish, Norwegian, or Swedish language skills (verbal and written)
  • Good command of English
  • Strong customer orientation and previous customer service experience
  • Availability to work shifts in our international call centre
  • Office-based position in Barcelona, Spain
  • Strong PC literacy skills
  • Goal-oriented and proactive approach
  • Positive and professional attitude
  • Strong communication skills (verbal and written)
  • Ability to go above and beyond to exceed customer expectations
  • Strong time management skills and ability to follow processes and procedures


Salary
This is a challenging yet rewarding role that offers a competitive salary package, estimated at €40,000 - €60,000 per annum, depending on experience and qualifications.

Benefits
In addition to a competitive salary, you will also enjoy a range of benefits, including health insurance, retirement plan, and paid time off. We also offer opportunities for career growth and development within our global organization.

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