Customer Experience Representative
hace 2 semanas
PLP Group is a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services. With a strong presence in multiple countries and industries, we strive to simplify life for our clients.
Our History
We were established in South Africa in 1992 with a clear vision: to make life easier for everyone. Over the years, we have expanded our operations and partnerships to become a global leader in our field.
Our Solutions
We offer customized solutions tailored to each client's needs, delivered in their branding. Our experts are dedicated to providing exceptional service and support.
Job Title: Customer Experience RepresentativeAbout the Role
We are seeking a skilled Customer Experience Representative to join our team in Barcelona, Spain. As a key member of our international call center, you will be responsible for delivering outstanding customer experiences through various communication channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat platforms
- Provide accurate product and service information
- Research required information using available resources
- Identify customer needs and preferences
- Manage and resolve customer complaints in a professional manner
- Maintain an up-to-date customer information system
- Escalate priority issues when necessary
- Follow up on customer interactions as required
Requirements
To succeed in this role, you should possess:
- Native or fluent level (business proficiency) in Swedish, Danish, or Norwegian; good command of English
- Previous customer service experience is advantageous
- Strong customer orientation and ability to work shifts
- Strong PC literacy and familiarity with software applications
What We Offer
In addition to a competitive monthly salary, you will receive a performance-based incentive package. This opportunity also offers the chance to work in a dynamic environment with a global company.
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