Dedicated Customer Experience Representative

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

About Cpm International

Cpm International is a global company with a presence in over 30 countries. We offer multilingual support, tailored to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Mission

We celebrate diversity, welcoming everyone and embracing unique styles. Our accessible workplace fosters inclusion, empowering you to bring your whole self to work. We strive to create a vibrant and innovative culture that values collaboration and growth.

Job Overview

We are seeking a Dedicated Customer Experience Representative to join our Internal Customer Service team. As a key member of our team, you will be responsible for fostering strong relationships with our clients, prioritizing account management, and providing timely support.

Responsibilities

  • Ensure exceptional satisfaction by promptly addressing customer inquiries and effectively resolving issues.
  • Provide expert guidance and troubleshooting technical problems.
  • Multitask efficiently, handling multiple tasks and systems in a fast-paced environment.
  • Make outbound calls to potential patients, offering Free Visits in designated countries.
  • Handle customer issues and escalations, making real-time decisions in a dynamic environment.
  • Prospect for and respond to incoming leads to meet or exceed sales quotas.
  • Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.

Requirements

To succeed in this role, you will need:

  • A fluent level of Spanish with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

What We Offer

We provide a competitive package including:

  • An estimated annual salary of €18,000.00 gross per year.
  • A bonus of €1000 gross per year pro-rated, based on KPIs.
  • 24 paid holidays per calendar year.
  • Paid bank holidays + 1 extra day in lieu.
  • A hybrid work model with 4 days per month at the office or for training purposes.
  • Ongoing training and development opportunities.
  • Best-in-class people engagement activities and programs.
  • Employee Assistance Program - free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program – Bring a friend and get a referral bonus.
  • Access to LinkedIn specialised training & courses.


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