Customer Experience Representative
hace 3 semanas
Teleperformance: A Leader in Customer Experience Management
We are seeking a highly skilled Customer Experience Representative to join our team at Teleperformance Spain. With over 4,700 employees across 10 sites, we are a certified Great Place to Work and Top Employer.
Your responsibilities will include:
- Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with service quality guidelines.
- Reactive Support: Provide phone and/or email support for live advertisers.
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny.
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting.
Requirements:
- English C2 level.
- Experience in a fast-paced, scaled operations environment.
- Strong organizational skills and attention to detail.
- Ability to produce high-quality work under strict deadlines.
Benefits:
- Full-time position (39 hours/week).
Why Choose Teleperformance?
We are a company that values our employees and strives to create a great work environment. If you are a motivated and detail-oriented individual, we encourage you to apply for this exciting opportunity.
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