Customer Experience Representative

hace 3 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance: A Leader in Customer Experience Management

We are seeking a highly skilled Customer Experience Representative to join our team at Teleperformance Spain. With over 4,700 employees across 10 sites, we are a certified Great Place to Work and Top Employer.

Your responsibilities will include:

  • Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with service quality guidelines.
  • Reactive Support: Provide phone and/or email support for live advertisers.
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny.
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance.
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting.

Requirements:

  • English C2 level.
  • Experience in a fast-paced, scaled operations environment.
  • Strong organizational skills and attention to detail.
  • Ability to produce high-quality work under strict deadlines.

Benefits:

  • Full-time position (39 hours/week).

Why Choose Teleperformance?

We are a company that values our employees and strives to create a great work environment. If you are a motivated and detail-oriented individual, we encourage you to apply for this exciting opportunity.



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