Senior Customer Experience Representative

hace 1 mes


Barcelona, Barcelona, España Dsm A tiempo completo
About the Role

We are seeking a highly skilled Senior Customer Experience Representative to join our team at Dsm. As a key member of our EUR-Perfumery division, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Ensure effective and efficient day-to-day order management and customer experience operations.
  • Handle customer inquiries, process returns, and resolve customer issues promptly.
  • Regularly communicate with sales, logistics, accounts receivable, and planning to resolve issues and ensure customer expectations are met.
  • Work proactively to identify potential obstacles in the fulfillment process and collaborate with stakeholders to take corrective action.
  • Monitor performance on agreed KPIs, develop improvement plans when necessary, and support the preparation and review of internal and external scorecards.
  • Build and maintain excellent customer relationships.
  • Manage daily escalations and issues.
  • Analyze and define action plans to improve customer service for defined accounts.
Requirements
  • At least 3 years' experience in supply chain, logistics, or a related function.
  • 1 year of customer service experience.
  • Bachelor's degree in supply chain management, logistics, business administration, or a related field.
  • SAP SD, Office (Excel and PowerPoint) experience is required.
  • Fluency in English and French is mandatory.
About Dsm

Dsm is a Swiss-Dutch company that reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. We are committed to providing equal opportunities and value diversity in the workplace.

We are a force for good, and our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work.



  • Barcelona, Barcelona, España Dsm A tiempo completo

    Job Title: Senior Customer Experience RepresentativeAt Dsm, we're committed to providing exceptional customer experiences. As a Senior Customer Experience Representative, you'll be the primary point of contact for our EUR-Perfumery division, ensuring seamless supply chain support and meeting customer expectations.Key Responsibilities:Ensure efficient...


  • Barcelona, Barcelona, España Webhelp Spain A tiempo completo

    Customer Representative RoleWe're seeking a talented Customer Representative to join our team in the Cycling industry. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:Resolve customer inquiries and issues in a timely and professional mannerProvide...


  • Barcelona, Barcelona, España Dsm A tiempo completo

    Job Title: Customer Experience RepresentativeAt Dsm, we are committed to providing exceptional customer experiences. As a Customer Experience Representative, you will be the primary point of contact for our customers, ensuring their needs are met and exceeded.Key Responsibilities:Manage customer inquiries and resolve issues promptlyProcess customer orders...


  • Barcelona, Barcelona, España Bosch Group A tiempo completo

    Job Title: Senior Customer Service RepresentativeJob Summary:We are seeking a highly skilled Senior Customer Service Representative to join our team. As a Senior Customer Service Representative, you will serve as a valuable intermediary between our frontline call center agents and team leaders. You will be responsible for handling complex customer inquiries,...


  • Barcelona, Barcelona, España Tripadvisor A tiempo completo

    We're on a mission to bring people together, feed the human spirit, and champion restaurant culture. As a Customer Experience Representative, you'll play a key role in helping us achieve this mission.Our team is passionate about providing exceptional customer service, and we're looking for someone who shares our values. As a representative, you'll be the...


  • Barcelona, Barcelona, España Recruitas A tiempo completo

    Customer Experience Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Norwegian Customer Experience Representative. In this role, you will be responsible for providing exceptional service to our clients via various communication channels.Key Responsibilities:Respond to customer inquiries and...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Unlock Your Potential in BarcelonaImagine working for a company that values diversity, innovation, and customer satisfaction. As a Customer Experience Representative, you'll be part of a dynamic team that delivers exceptional service to clients worldwide.Your Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Unlock Your Potential in BarcelonaImagine working for a company that values diversity, innovation, and customer satisfaction. As a Customer Experience Representative, you'll be part of a dynamic team that delivers exceptional service to clients worldwide.Your Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Barcelona, Barcelona, España PLP Group A tiempo completo

    {"title": "Customer Service Representative - Scandinavian Languages", "content": "Customer Service Representative - Scandinavian LanguagesAt PLP Group, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in...


  • Barcelona, Barcelona, España PLP Group A tiempo completo

    {"title": "Customer Service Representative - Scandinavian Languages", "content": "Customer Service Representative - Scandinavian LanguagesAt PLP Group, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...


  • Barcelona, Barcelona, España PLP Group A tiempo completo

    At PLP Group, we're seeking a skilled Customer Experience Representative to join our team. As a Danish Customer Experience Specialist, you'll play a vital role in delivering exceptional customer service and support.Key Responsibilities:Provide top-notch customer support through various channels, including chats, calls, and social media queriesOffer product...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    Job Title: Customer Service RepresentativeAbout the Role:Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements. They are looking for a Customer Service Representative for the Dutch market in Rotterdam.Responsibilities:• Ensure the CS team solves 95% of the customer issues.• Meet the operational...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    Job SummaryWe are seeking a highly motivated and service-oriented Customer Service Representative to join our team in Rotterdam. As a key member of our Customer Service department, you will be responsible for ensuring that our customers receive exceptional support and service.Key ResponsibilitiesEnsure the CS team solves 95% of customer issuesMeet...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative in Greece. As a Sales and Support Specialist, you will be responsible for delivering exceptional customer experiences and driving sales growth in the B2B market.Your key responsibilities will include:Providing daily support to customers...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...


  • Barcelona, Barcelona, España Xm A tiempo completo

    About the Role:Xm is seeking a highly skilled and motivated Customer Experience Representative to join our team. As a key member of our Customer Experience Team, you will be responsible for delivering exceptional customer service to our clients.Main Responsibilities:Respond to client inquiries via live chat, email, and telephonePerform client analysis and...


  • Barcelona, Barcelona, España Teleperformance A tiempo completo

    Teleperformance: A Leader in Customer Experience ManagementWe are seeking a highly skilled Customer Experience Representative to join our team at Teleperformance Spain. With over 4,700 employees across 10 sites, we are a certified Great Place to Work and Top Employer.Your responsibilities will include:Verification Operations: Process licence, insurance, and...


  • Barcelona, Barcelona, España Plp Group A tiempo completo

    At Plp Group, we are dedicated to simplifying life for our clients. As a leading provider of customer and employee engagement solutions, business process outsourcing, and on-demand services, we have established ourselves as a trusted partner in multiple countries and industries around the world.About UsFounded in South Africa in 1992, Plp Group has grown...