Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España Abroad Experience A tiempo completo

Job Title: Customer Service Representative

About the Role:
Our client is the worldwide market leader in a fast-growing niche: producing and supplying nutritional supplements. They are looking for a Customer Service Representative for the Dutch market in Rotterdam.

Responsibilities:
• Ensure the CS team solves 95% of the customer issues.
• Meet the operational and commercial (annual) goals, including monitoring progress on the KPIs.
• Ensure and improve the satisfaction on supplement and intake questions, measured during service calls.
• Take an active role in reaching desired level of team happiness, based on outcomes of our employee satisfaction tool.
• Identify with the company values and be responsible, be an example for entire team, stimulate open feedback and discussion in the team in a safe set up, be positive & enthusiastic.
• Recognize bottlenecks (work processes, systems), report them in a structured way and proactively work on solving the issues.

Requirements:
• Fluent in Dutch and English
• Have work experience in the field of customer service;
• Have affinity with health and nutritional supplements;
• Are communicative and service-oriented;
• Are commercially savvy, flexible, stress-resistant and problem-solving;
• Are proactive, a real team player, positive, motivating, pragmatic go-getter and enthusiastic.

About the Company:
This is a hybrid working environment.



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