Customer Experience Specialist

hace 1 día


Barcelona, Barcelona, España Rockwell Automation A tiempo completo

Rockwell Automation is a leader in industrial automation and information. Our goal is to make the world more productive, sustainable, and connected. We strive to provide exceptional customer service by connecting the imaginations of people with the potential of technology.

Job Summary

We are seeking a Quality Service Representative to join our Enterprise Customer Experience (ECX) organization. As a Quality Service Representative, you will be responsible for providing continuous quality of customer service, answering questions, resolving issues, and delivering a consistent experience every time. You will work closely with internal stakeholders and partners to minimize effort and maximize loyalty.

About the Role

You will:

  • Proactively answer questions and resolve issues related to orders and service requests
  • Work with partners to provide excellent customer support
  • Resolve product and service issues, handle customer complaints
  • Have a clear understanding of goals and ensure they are met or exceeded within the set financial period
  • Represent the supply chain and be the voice of the customers in the organization
  • Provide proactive delivery information by Open Orders report following Service Level Agreement, including expediting orders
  • Take care of customer product returns, including new product failures and warranty claims
  • Support Repair/Exchange Requests
About You

To be successful in this role, you should have:

  • Experience building relationships with main partners for each assigned customer, both written and in speech, to work in a global intercultural business environment
  • Understanding and problem-solving skills
  • Affinity with Supply Chain and Customer Care
  • At least 1 year of experience in a customer service environment, or supply chain role
  • The ability to work as an individual and in a team
Estimated Salary

$60,000 - $80,000 per year, depending on location and experience.



  • Barcelona, Barcelona, España Qoria A tiempo completo

    As a Digital Customer Experience Specialist at Qoria, a leading internet safety startup based in Barcelona, you will play a vital role in delivering exceptional customer service to our premium clients.Company OverviewQoria is a fast-growing company that aims to provide a safe digital experience for every child. Our top product is a multi-platform parental...


  • Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Experience Insight SpecialistAt Qlik, we're a leader in data transformation and analytics, empowering businesses to drive strategic outcomes. Our Customer Experience Management team is instrumental in understanding user needs and delivering exceptional experiences.As a Customer Experience Insight Specialist, you'll be responsible for planning,...


  • Barcelona, Barcelona, España Jti A tiempo completo

    Job Summary: We are seeking a highly motivated Customer Experience Specialist to join our team at JTI. In this role, you will be responsible for delivering exceptional customer service and driving process excellence.About the Role: As a Customer Experience Specialist, you will support and coordinate with the Consumer Care Manager to develop and execute...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Job DescriptionAs a Customer Experience Specialist, you will play a vital role in delivering exceptional customer experiences for our clients.About the PositionYou will work closely with customers to understand their needs and preferences.Develop value propositions that cater to their requirements.Collaborate with internal teams to ensure seamless delivery...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Overview: At Empresa Reconocida, we are constantly working to provide the best health solutions and focus on innovation to better communicate and engage with our professionals and patients. With a strong commitment to customer-centricity, we are seeking a Customer Experience Transformation Specialist to join our Spanish Innovative Medicines division.


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    **About the Role**Cataloxy is a leading provider of customer experience solutions, and we're seeking a talented Customer Experience Specialist to join our team. As a key member of our staff, you will play a critical role in delivering exceptional service to our clients and their customers.**What We Offer**We offer a competitive salary package, including a...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Company OverviewCPM International is a multinational company with a presence in over 30 countries. We provide multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.Job DescriptionWe are seeking an exceptional Global Customer Experience Specialist to provide...


  • Barcelona, Barcelona, España Manpowergroup Greece A tiempo completo

    About the RoleWe are seeking a highly skilled Multilingual Customer Experience Specialist to join our team in Greece. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences to international clients.Key ResponsibilitiesCreate and maintain positive relationships with customers through timely and...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About Us:Ttec is a leading customer experience company that helps businesses build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.We talk, message, text, and video chat with millions of customers every day.Our Story:Since 1982, we've been dedicated to making customers happy. We're proud to be an equal...


  • Barcelona, Barcelona, España Abroad Experience A tiempo completo

    **Company Overview**Abroad Experience is an international non-profit organization with a mission to bridge business operations and software. We are looking for an ERP Implementation Specialist to join our team.**Job Description**The ERP Implementation Specialist will be responsible for providing support to internal and external users to use the ERP system...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    About the Role: As a Dedicated Customer Experience Specialist, you will play a pivotal part in our customer service team. We are looking for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.Key Responsibilities:Providing high-quality customer support via various channelsResolving customer...


  • Barcelona, Barcelona, España The Tropicfeel, S.L. A tiempo completo

    About the RoleThe Tropicfeel, S.L. is seeking a highly skilled Digital Customer Experience Specialist to join its team. This role will be responsible for developing and executing the CRM strategy aligned with the company's business objectives and customer-centric approach.Key Responsibilities:CRM Strategy and Implementation: Develop and execute the CRM...


  • Barcelona, Barcelona, España Levi Strauss & Co A tiempo completo

    Company OverviewLevi Strauss & Co. is an iconic brand that values originality and making a lasting impact. We are committed to standing up for what is important and delivering exceptional customer service.Estimated Salary Range: €24,000 - €28,000 per year (part-time)Job Title: Customer Experience SpecialistLocation: Barcelona, SpainJob Type: Part-time,...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    We're looking for a skilled Customer Experience Specialist to join our team in Sofia, Bulgaria. As an Outbound Sales Representative, you will be responsible for delivering exceptional customer experiences while working onsite. Your primary goal will be to service and upsell client products to existing customers, focusing on educating them on their current...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    At TTEC, we're passionate about creating amazing customer experiences. As a Dedicated Customer Experience Specialist, you'll play a crucial role in delivering exceptional service to our clients while growing your skills and career. Here's what you can expect:Job SummaryWe're seeking a highly motivated and experienced sales professional to join our team as a...


  • Barcelona, Barcelona, España Monta A tiempo completo

    About MontaWe're a powerful EV platform connecting the dots in the entire EV charging industry. Our proactive technology serves drivers, companies, cities, and the electricity grid. We aim to make EV charging simple, accessible, and reliable for everyone.Our dream is to revolutionize the global EV charging experience by doubling down on our successful...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    Job Overview:Rigorous quality control and assurance are essential for delivering exceptional customer experiences. We seek a Customer Experience Quality Specialist to join our team in Riga, Latvia.Key Responsibilities:- Conduct thorough audits on customer interactions to identify areas for improvement- Perform root cause analysis for quality issues and...


  • Barcelona, Barcelona, España Diesel A tiempo completo

    Company Overview: Diesel is a renowned pioneer in denim and casual fashion, consistently pushing boundaries and leading trends in its industry. With a rich heritage, the company has evolved into the world of premium casual wear, offering a unique alternative to the established luxury market.">About the Role: We are seeking a motivated temporary Customer...


  • Barcelona, Barcelona, España Tdcx A tiempo completo

    Company OverviewTDCX is an award-winning and fast-growing BPO company that offers a rewarding career with attractive remuneration, great perks, and performance incentives. We work with the world's most loved brands and have a positive culture for our employees to thrive.SalaryThe estimated salary for this position is $35,000 - $45,000 per year, depending on...


  • Barcelona, Barcelona, España Bespoke Recruitment Limited A tiempo completo

    Company OverviewInnovative Solutions Provider: Our client is a leading global provider of customer experience solutions and technology, seeking a skilled Customer Experience Specialist with fluent German language.Salary and BenefitsThe successful candidate will receive a competitive salary of $3,600 per month, gross. Additional benefits include comprehensive...