Customer Experience Representative

hace 2 días


Barcelona, Barcelona, España TheFork, a Tripadvisor company A tiempo completo
Transform the Dining Experience with TheFork

We are a leading restaurant booking platform, and we're on a mission to connect people around the world through great food and memorable experiences. As a Customer Care Specialist, you will be at the forefront of delivering exceptional customer service, ensuring our users have an unparalleled dining experience.

The ideal candidate is passionate about providing personalized support, has excellent communication skills, and can work effectively in a fast-paced environment. If you're looking for a challenging role that offers opportunities for growth and development, this might be the perfect fit for you.

Responsibilities:

  • Handle customer inquiries via phone, email, and chat channels
  • Provide tailored solutions to meet customer needs and exceed their expectations
  • Work collaboratively with cross-functional teams to resolve complex issues

Requirements:

  • Native level of Dutch and fluent English language skills
  • Excellent written and verbal communication skills
  • Experience working in a customer-facing role or customer support environment

Benefits:

  • An attractive competitive fixed salary (€35,000 - €45,000 per year)
  • A performance-based bonus structure
  • Equity participation in the company's success
  • Flexible working arrangements, including 2 days of remote work per week
  • Lunch vouchers for each working day
  • Ongoing training and development programs to enhance your skills and career prospects


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