Experience Customer Service Representative in Lisbon
hace 1 día
Opportunity Overview
We are seeking a skilled Customer Experience Specialist to join our team in Lisbon. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing timely support to customers.
About the Role
- Respond promptly to customer inquiries via phone, email, or chat.
- Identify and resolve customer issues efficiently, ensuring high levels of satisfaction.
- Accurately record customer data in our CRM system.
- Provide ad-hoc support as needed, collaborating with colleagues to achieve team goals.
Requirements
To succeed in this role, you should have:
- A native-level proficiency in Dutch and a minimum B2 level of English.
- An in-depth understanding of the value and impact of superior customer experiences.
- Excellent listening skills and proficient communication abilities.
- A drive for excellence and professionalism.
- Strong teamwork skills and dedication to collaborative success.
- Excitement about intercultural communication and the expatriate lifestyle.
- A valid Portuguese work permit (required).
What We Offer
We provide a comprehensive package, including:
- Type of contract: Long-term fixed term contract, renewable every year.
- Working hours: Full-time (40h/week), Monday to Friday, 7am-10pm (plus one hour for lunch/dinner) on a rotational schedule.
- Salary conditions: €1008 gross/month (including free accommodation) or €1308 gross/month (excluding accommodation).
- Reimbursement of initial flight expenses after 3 months for international candidates.
- Help with paperwork, opening bank account, etc., upon arrival.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
Your Future Company
We are a multinational organisation with a presence in Lisbon, dedicated to supporting your career development, language skills, and social integration. Our team consists of talents from over 80 nationalities worldwide, and we are committed to fostering a collaborative and inclusive environment.
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