Quality Assurance Specialist

hace 11 horas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain, a global leader in customer experience management, is seeking a Quality Assurance Specialist to join our team. Based in Spain, this role requires a professional with a keen eye for detail and strong analytical skills. The successful candidate will have a native level of French and working knowledge of English or Spanish.

About the Role

This is a full-time position, 39 hours per week, Monday to Friday from 09:00 to 18:00. The estimated salary for this role is around €35,000 - €45,000 per annum, depending on experience and qualifications.

Job Description

The Quality Assurance Specialist will be responsible for monitoring interactions to ensure the needs of customers and clients are met. Key responsibilities include:

  • Conducting internal monitoring and feedback sessions for agents
  • Reviewing interactions for compliance with policies and procedures
  • Providing feedback and coaching to staff
  • Collecting and analyzing data to identify areas for improvement

The ideal candidate will have experience in customer support operations and quality assurance, as well as strong communication and interpersonal skills.

Requirements
  • Native level of French
  • Working knowledge of English or Spanish
  • Experience in customer support operations and quality assurance (plus)
  • Strong analytical skills
  • Excellent communication and interpersonal skills
Benefits
  • Full-time contract
  • Competitive salary
  • Permanent Contract
  • Referral Program
  • Established career path


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