Experience Abroad as a Customer Experience Specialist

hace 9 horas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Are you dreaming of an international experience in Barcelona? Blu Selection offers the perfect opportunity to live and work abroad while developing your skills as a Customer Experience Specialist. This role is ideal for individuals who enjoy communicating with people, working in a team environment, and providing excellent customer service.

About the Job

This full-time permanent contract comes with a competitive salary of 23,000€ gross annual base salary (net approximately 17,800€) plus up to 2,000€ bonus performance-based. You will be working on rotative shifts (09:00 to 20:00), Monday to Sunday, with a 39-hour week.

The job requires a native level of German and an advanced level of English. Having knowledge about IT platforms, equipment, and applications such as Windows/MS Office is also essential. Previous experience in sales (up-selling and cross-selling) is preferred, but not necessary. As a Customer Experience Specialist, you will be responsible for supporting clients' activities by being the first point of contact for their customers.

Responsibilities

  • Supporting clients' activities by being the very first point of contact for their customers.
  • Answering incoming queries from customers and ensuring contractual SLA is maintained.
  • Identifying issues and providing solutions.
  • Ensuring high levels of customer satisfaction.
  • Being a team player and participating in the success of the team and project.

Skills and Qualifications

  • A native level of German and an advanced level of English.
  • Having knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
  • Previous experience in sales (up-selling and cross-selling).
  • An attentive listener, comfortable and skilled at communicating with people.
  • A team player with high social competence.
  • Energetic, innovative, and working proactively at a fast pace.

Benefits

  • Full-time permanent contract.
  • Competitive salary of 23,000€ gross annual base salary (net approximately 17,800€) plus up to 2,000€ bonus performance-based.
  • Opportunity to join an international company.
  • An open-minded and employee-oriented working environment.
  • Career development opportunities.

About Blu Selection

Blu Selection is a global brand created by two French entrepreneurs in 2000. Today, they are one of the biggest international customer experience solution providers with more than 75,000 multilingual employees in over 50 countries around the world.



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