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Electronic Product Return Specialist
hace 4 semanas
Company Overview
At Abroad Experience, we are dedicated to providing exceptional customer service and ensuring a seamless return process for our valued customers.
Job Description
We are seeking a highly motivated and customer-focused Electronic Product Return Specialist to join our team. This role will primarily involve handling B2C electronic product returns, ensuring a smooth and efficient process while maintaining a positive brand experience.
Key Responsibilities:
- Return Process Management: Assist customers in initiating and processing returns of electronic products according to company policy, providing clear instructions on how to return products, including the use of return labels, shipping methods, and packaging guidelines.
- Verify return requests and ensure they meet eligibility criteria, including return windows, product condition, and warranty coverage.
- Customer Communication: Respond to customer inquiries via phone, email, chat, and other communication channels, addressing customer concerns regarding defective products, product performance issues, and return policies in a timely and professional manner.
- Proactively follow up with customers to ensure their satisfaction throughout the return process.
- Troubleshoot common technical issues that may prompt a return request to determine if a return or exchange is necessary.
- Educate customers on product features, troubleshooting tips, and warranty coverage to minimize the need for returns.
- Maintain accurate records of all returns and related interactions within the company's customer service system.
- Process return authorizations, refunds, exchanges, and store credit according to company guidelines.
Requirements:
- Bachelor's degree in business, communications, or a related field preferred.
- Minimum 1-2 years of customer service experience, preferably in a B2C or electronic retail environment.
- Experience handling returns, exchanges, or warranty claims for consumer electronics is highly desirable.
- Strong communication skills, both written and verbal, with the ability to articulate solutions clearly and empathetically.
Benefits:
- Average salary range $50,000 - $65,000 per year.
- Competitive benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for career growth and professional development.
Estimated Salary: $57,500 per year.
Language: English.
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