Multilingual Customer Experience Ambassador
hace 20 horas
About Us
TTEC is a global leader in customer experience, providing award-winning employment experiences and company culture. Our mission is to make customers happy by delivering exceptional service through human interaction and technology.
Job Summary
We are seeking a Multilingual Customer Experience Ambassador to join our team in Sofia, Bulgaria. As a hybrid employee, you will be responsible for creating and delivering amazing customer experiences while working with a dynamic, family-friendly atmosphere.
About the Role
You will be the difference between a customer's experience being average or exceptional. Your passion for helping others and giving them peace of mind will shine through as you answer incoming communications, resolve order-related issues, and stay up-to-date with the latest technology.
Responsibilities
- Answer incoming communications from customers
- Connect and resolve order-related issues with customers using both written communication and voice channels
- Stay up to date and learn about the latest technology quickly
Requirements
- 6 months or more of related customer service experience in retail, contact center, customer electronics, or similar fields
- Effective written communication skills including grammar and spelling in French-English
- Act as One as you work in a team setting
- Desire to help solve issues, come up with solutions, and keep organized in your work
What You Can Expect
- Leadership who are supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values, experiential training, and access to 1000s of free training and development courses
- And yes... a competitive compensation package, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you
Salary Estimate
We estimate the salary for this role to be around $40,000 - $60,000 per year, depending on your experience and qualifications.
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