Customer Experience Ambassador

hace 19 horas


Barcelona, Barcelona, España Ttec A tiempo completo

Overview: At TTEC, we're dedicated to making customers happy. As a Customer Experience Ambassador, you'll play a vital role in delivering exceptional customer experiences while growing your career in a dynamic and supportive environment.

Salary: Our competitive salary for this position is approximately €25,000 per year, depending on experience and qualifications.

About the Role

You will be part of creating and delivering amazing customer experiences while working as a Greek-English Travel Customer Service representative in support of Booking.com. Your primary responsibility will be to resolve customer issues before escalating them to the next level. You'll work with customers to provide answers, consult on products, and resolve issues with compassion and a smile.

A Typical Day

  • Answer incoming communications from customers
  • Conduct research to provide accurate and complete information
  • Be the first point of contact for world-class accommodation partners by resolving basic questions and queries
  • Provide accurate, valid, and complete information using the right tools and methods

What You Bring to the Role

  • Fuency in English and Greek
  • 6 months or more of customer services experience
  • High school diploma or equivalent
  • Recognize, apply, and explain product or service knowledge
  • Computer savvy

What You Can Expect

  • Knowledgeable leadership that encourages growth and learning opportunities
  • Diverse and community-minded organization
  • Career-growth opportunities
  • Excellent premises during training and employee engagement activities
  • Competitive performance bonus opportunities and benefits


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