Customer Experience Ambassador
hace 19 horas
SAYE, a pioneering sustainable sneakers brand, is seeking an experienced Customer Care Assistant to join our dynamic team in Barcelona. With a strong focus on exceptional customer service and sustainability, we're looking for a highly adaptable individual with excellent communication skills to provide world-class support to our valued customers.
**About the Role:**
We are offering a part-time internship contract (20h/week) in the city of Barcelona, Spain, with the possibility of working from home weekly. Our startup structure boasts a young team (average age 28), with a positive work environment that fosters creativity and collaboration. As a member of our first 10 team members, you'll be instrumental in shaping our customer experience and contributing to the growth of a leading sustainable fashion brand.
**Key Responsibilities:
* Serve as the primary backup for our Customer Care Specialist, handling a high volume of customer inquiries via email and chat.
* Manage online orders, returns, and refunds through Shopify and IF Returns systems.
* Utilize problem-solving skills to turn issues into opportunities, ensuring customer satisfaction and loyalty.
* Collaborate with the marketing, operations, and product teams to drive continuous improvement in our customer experience.
**Requirements:**
* Relevant experience in a similar role preferred.
* Proficiency in Spanish and English (C1 level minimum).
* High adaptability to new work platforms.
* Basic knowledge of Excel.
* Previous experience with Shopify, Zoho Desk, IF Returns, Zendesk, or other ticket management systems is valuable.
* Strong communication and negotiation skills, with a positive attitude and desire to work collaboratively with our young team.
**What We Offer:
* Competitive estimated salary: €2,500 - €3,000 per month (dependent on experience), plus benefits and perks.* Opportunity to work with a fast-growing sustainable fashion brand, making a positive impact on the environment.* Flexible work schedule, including the possibility of remote work.* A bright and well-located office in Poblenou, equipped with modern facilities and a barista coffee maker.* Monthly team-building activities and additional holiday benefits, including an extra day off on your birthday week.
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