Customer Experience Ambassador
hace 1 semana
Agilent is a leading life science, diagnostic and applied market laboratories company that inspires and supports discoveries that advance the quality of life.
We provide instruments, services, consumables, applications and expertise to customers worldwide. Our mission is to enable our customers to gain the answers and insights they seek so they can improve the world around them.
As a Customer Service Representative at Agilent, you will be part of a multicultural team who works closely with Sales representatives, from quotation creation until activation of maintenance service contracts in SAP.
Your key responsibilities will include:
- Processing formal quotes and orders, where accuracy and responsiveness are critical.
- Interfacing with sales and customers to provide accurate information, solve problems, and serve in a variety of pre-sales and post-sales functions.
- Serving as a liaison between customers and appropriate internal organizations such as sales, service delivery, collections to resolve customer inquiries.
- Managing and coordinating the end-to-end customer experience by applying broad knowledge of customer situations, company processes and compliance requirements.
- Identifying and communicating process improvement opportunities to management.
- Performing routine administrative customer service duties using prescribed procedures.
To succeed in this role, you will need:
- Excellent written and verbal communication skills in English, Spanish and French.
- Time management, multitasking, and effective prioritization in a fast-paced environment.
- Demonstrated customer service focus.
- Strong computer and systems skills, including accurate data entry.
- Ability to work cohesively with diverse teams and communicate effectively.
- Strong problem-solving skills.
- A proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
- MS Office experience with emphasis on Excel.
- SAP / CRM experience preferred.
We offer a competitive compensation package, including a salary range of $55,000 - $75,000 per year, depending on location and experience. In addition, we offer:
- Career development opportunities in an international company.
- A growth-oriented and inclusive work environment.
- Competitive benefits package: Company pension scheme, private healthcare, lunch vouchers, gym funding and more.
- Permanent contract in a fast-growing global company.
Please note that individual pay and benefit information may vary based on work location and additional factors.
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