Customer Experience Ambassador
hace 1 día
About Us: Bringing smiles is what we do at TTEC. We strive to create and deliver exceptional customer experiences while providing a world-class employment experience and company culture for our team members.
Your Role: As a Customer Experience Ambassador in our Sofia, Bulgaria location, you will be part of our Sales Representative team, working onsite to maximize sales opportunities and provide outstanding customer service. You will work effectively to service and upsell client products to existing customers, educating them on their current products and identifying additional sale opportunities that may pair well with their current products and future needs. Whether it's getting answers quickly, consulting on products with compassion or resolving issues with a smile, you will be the difference between an average and exceptional customer experience.
What You'll Do:
- Bring your passion and experience in goal setting and negotiation to close sales, handle objections and rebuttals during role plays and customer interactions.
- Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention.
- Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.
- To respond to incoming calls/emails and ensure the delivery of outstanding customer experience.
What You Bring to the Role:
- Fluency in both English and Latvian language at an advanced C1 level.
- Excellent communication and interpersonal skills.
- Demonstrated proficiency in sales negotiation and closing techniques.
- A goal-oriented approach with a strong focus on achieving targets and contributing to business growth.
- Competence in using Microsoft office and CRM software.
What You Can Expect: A competitive salary range of $40,000-$60,000 per year, excellent sales, product and systems training, ongoing sales coaching, knowledgeable leadership, career-growth opportunities, an inclusive culture and community-minded organization where giving back is encouraged, and a global team of curious lifelong learners guided by our company values.
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