Customer Experience Ambassador

hace 3 semanas


Barcelona, Barcelona, España Thefork A tiempo completo

We are seeking a Customer Care Specialist to join our team at TheFork, a leading restaurant booking platform in Europe. This role involves providing exceptional customer service via phone, email, and chat, ensuring that our customers have a seamless experience with our electronic reservation book, website, or app.

About the Role

As a Customer Care Specialist, you will be responsible for:

  • Answering incoming requests and providing timely solutions to customer inquiries
  • Assisting customers with questions about our products and services

You will work closely with our international team to provide a high level of customer satisfaction and ensure that our customers feel valued and supported.

Requirements

To succeed in this role, you should possess:

  • A native level of French and fluency in English
  • An open-minded approach with excellent communication skills
  • The ability to empathize with customers and provide personalized solutions
  • Experience in CRM tools and customer support environments
What We Offer

In return for your hard work and dedication, we offer a competitive fixed salary of €35,000 per year, a bonus, and equity. You will also enjoy a flexible working environment, lunch vouchers, and access to our Calm app for relaxation and wellness. Our benefits package includes health insurance, life insurance, and disability coverage, as well as opportunities for continuous learning and development.

About Us

TheFork is a global company with over 30 nationalities and 16 offices worldwide. We operate in 11 countries and lead the restaurant booking market in Europe. Our mission is to connect people with their favorite restaurants and provide a unique dining experience. Join us in shaping the future of food and hospitality



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