Customer Experience Ambassador

hace 4 días


Barcelona, Barcelona, España Accor A tiempo completo

About SLS Barcelona

SLS Barcelona is a five-star urban resort that embodies the essence of extraordinary experiences. Located in the heart of Barcelona's waterfront district, this luxurious oasis offers a unique blend of seaside glamour and indulgence.

Job Description

We are seeking a highly motivated Candidate Profile: Customer Experience Ambassador to join our dynamic team at SLS Barcelona. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests from arrival to departure.

Key Responsibilities:

  • Greet and assist guests with a warm, courteous, and professional demeanor.
  • Accommodate general and unique requests to ensure guest satisfaction.
  • Inform guests of hotel facilities and local attractions.
  • Analyze customer feedback and reviews to improve overall rating and metrics.
  • Handle guest complaints and inquiries promptly and professionally.
  • Stay up-to-date on local events and activities to provide recommendations.

Required Skills and Qualifications:

  • A deep understanding of the SLS brand values and culture.
  • The ability to multitask and work effectively in a fast-paced environment.
  • Excellent verbal and written communication skills, including fluency in Spanish and English.
  • A positive attitude, energy, and enthusiasm for delivering exceptional customer experiences.

Benefits and Opportunities:

  • The chance to work with an innovative, international group committed to building global brands.
  • The opportunity to challenge the norm and work in a creative and rewarding environment.
  • A chance to be part of a passionate team dedicated to creating great hospitality experiences.

Salary Estimate: Based on industry standards and location, we estimate the salary for this position to be around €25,000 - €30,000 per annum.



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