Customer Experience Ambassador
hace 1 semana
About Us: Newco Communications is a dynamic company that values diverse cultures and fosters a fun and friendly atmosphere. Our hybrid working model allows you to work from the comfort of your home or our vibrant office space.
Job Overview: We are seeking an exceptional Dutch Admin Support Advisor to join our team. As a Customer Experience Ambassador, you will be the friendly voice on the other end of the line or email, ensuring that our customers receive exceptional care.
Key Responsibilities:
- Handle first-line inbound administrative support requests by phone & email (B2B) in a professional and courteous manner, ensuring a positive customer experience.
- Provide accurate and timely information to customers (merchants) regarding our diverse range of products, services, and company policies.
- Assist new customers with account activation, transaction status queries, and financial requests, demonstrating a commitment to their satisfaction and building strong customer relationships.
- Document all customer interactions meticulously, maintaining detailed and accurate records for future reference.
- Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
Requirements:
- Native-level proficiency in Dutch (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
Benefits:
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
- Hybrid working model.
- Opportunities for internal growth and career progression to advance your professional journey.
- Extensive training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- A permanent role with a competitive salary for financial stability: $45,000 - $55,000 per year.
- Unlimited coffee and fresh fruit on office days for an energy boost.
- Free online Spanish lessons outside of working hours for skill development.
- Comprehensive support for mental health and well-being.
- Unforgettable staff parties that bring the team together, creating lasting memories.
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