Global Customer Experience Ambassador

hace 3 días


Barcelona, Barcelona, España Ttec A tiempo completo

About the Role: We're seeking a highly motivated and empathetic individual to join our team as a Global Customer Experience Ambassador in Athens, Greece. This is an exciting opportunity to work for TTEC, a leading customer experience outsourcing company that helps iconic brands deliver amazing experiences through technology and humanity.

Job Summary: As a Global Customer Experience Ambassador, you'll be responsible for providing exceptional support to customers from around the world, helping them with their inquiries, concerns, and issues related to booking.com. You'll work closely with our team to ensure that every customer interaction is personalized, efficient, and positive.

Key Responsibilities:

  • Answer incoming communications from customers via phone, email, or chat
  • Conduct research to provide accurate and relevant information to customers
  • Be the first point of contact for booking.com's accommodation partners, resolving basic questions and queries
  • Ensure a high level of partner service and a positive partner experience

What You Bring to the Role:

  • Fluency in Czech or Slovak and English
  • High school diploma or equivalent
  • 6 months or more of customer services experience
  • Knowledge of computer systems and software
  • Able to relocate to Athens, Greece and gain work authorization expediently

Benefits:

  • Competitive salary: €25,000 - €30,000 per year (based on experience)
  • Excellent career growth opportunities
  • Diverse and community-minded organization
  • 25 days annual leave per year
  • Relocation assistance available

About TTEC: Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


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