Customer Experience Ambassador

hace 2 semanas


Barcelona, Barcelona, España Buff A tiempo completo

We are on a mission to inspire a more conscious world through the thrill of adventure. Our journey began 30 years ago, with one man determined to find a way to stay outdoors for as long as he could. Today, his legacy lives on in our values and purpose. We create, design, and produce over 90% of our products in our headquarters in Barcelona; from here, we distribute our headwear and neckwear to over 80 countries.

About Us

We are always looking for motivated individuals to join our team. We love curious and critical thinkers who are proactive and collaborative, passionate about sustainability and inclusion, and share our commitment to making a positive impact.

Job Description

We are seeking an experienced Customer Experience Ambassador to guide customers in finding what they need, providing exceptional service, and delivering an outstanding shopping experience. This role is perfect for those who enjoy working in a dynamic environment, collaborating with colleagues, and taking ownership of customer satisfaction.

Main Responsibilities:
  • Guide customers through the store, offering personalized recommendations and assistance
  • Collaborate with colleagues to achieve sales goals and provide excellent customer service
  • Maintain a clean and organized store environment, restocking shelves and displays as needed
  • Process transactions accurately and efficiently, handling customer payments and exchanges
  • Solve customer complaints and issues promptly and professionally
Requirements

To be successful in this role, you will need:

  • Previous experience in sales or customer-facing roles
  • Excellent communication and interpersonal skills
  • A passion for outdoor activities and a desire to make a positive impact
  • Ability to work flexibly, including evenings and weekends
What We Offer

We offer a competitive salary of €19,240.20 per year, plus variable remuneration linked to team goals and store profit. You will also receive:

  • 31 calendar days of paid holidays per year
  • One extra day off for your birthday
  • Commuter bonus for employees living outside of Barcelona
  • Training and development opportunities to enhance your skills and career
  • A comprehensive benefits package, including discounts on Buff products and access to our employee discounts platform


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