Multilingual Customer Experience Specialist

hace 1 semana


Barcelona, Barcelona, España CPM International A tiempo completo

We are CPM International, a global company with a presence in over 30 countries. Our mission is to provide multilingual support tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our workplace celebrates diversity and welcomes everyone. We foster an inclusive environment that empowers you to bring your whole self to work.

Job Description:

We are seeking a Multilingual Customer Experience Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing an outstanding customer experience through every interaction.

Your responsibilities will include:

  • Handling telephone, email, and social media queries (where needed) and ensuring that all customer and client needs are met in a timely and professional manner
  • Dealing with queries regarding multiple brands and products across several industries
  • Constantly improving brand and product knowledge to deliver the highest quality of information to our customers

You will be working closely with our teams to ensure seamless communication and exceptional customer experiences.

Requirements:

To succeed in this role, you will need:

  • A fluent level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or a call centre environment would be a plus
  • Flexibility, adaptability, and ability to multi-task
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
  • Strong team spirit and a 'can-do' attitude
Benefits:

We offer a competitive salary and benefits package including:

  • Start date: flexible start dates available
  • Contract: temporary (1-month probation period)
  • Full or Part time (39 or 20 hours/week)
  • Salary: £24,000 - £28,000 per annum (dependent on location and experience)
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid Office work model
  • Training: fully paid
  • Office location: Barcelona (La Sagrera)
  • Other Benefits:
    • Best-in-class people engagement activities and programs
    • Ongoing training and development
    • An opportunity for you to cultivate a new and exciting career in a high-growth environment
    • Employee Assistance Program - free, confidential, and impartial guidance and support
    • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
    • Option to sign-up for discounted private health insurance
    • Referral Program - bring a friend and get a referral bonus
    • Access to LinkedIn specialised training and courses


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