Customer Service Specialist in Barcelona
hace 3 semanas
We are seeking a talented Customer Service Specialist to join our team in Barcelona. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients.
**About the Role**
This is an exciting opportunity to work with a global technology leader that powers the brands of the future. Our team is passionate about helping well-known brands improve their businesses with technology and integrated solutions. If you're looking to grow and be inspired, this role may be perfect for you.
**Key Responsibilities:**
* Provide top-notch service and support to clients via phone and email
* Log call details onto call management systems and provide response and resolution within SLA
* Maintain service and product knowledge and expertise associated with applications specific to individual clients
* Understand client profiles and maintain appropriate communication in relation to them
* Ensure contractual SLA is maintained
* Act as a Brand Ambassador for the company and their products
**Requirements:**
* Proficient or bilingual in Spanish and advanced in English
* Good disposition to work in a customer service environment, as well as teamwork skills
* Customer care skills - ability to listen to and understand customers' needs
* Ability to take ownership of, and progress calls to resolution or to escalate calls to resolution
* Initiative and availability to receive training and adaptation skills
* Proven expertise in client services regarding fashion or boutique experience
**Benefits:**
* Competitive salary: €18,000 per year
* Opportunities for career growth and personal development
* Free learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned
We offer a dynamic and supportive work environment that fosters collaboration and innovation. If you have a passion for delivering exceptional customer service and are eager to take on new challenges, we encourage you to apply.
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