Customer Service Excellence Specialist

hace 22 horas


Barcelona, Barcelona, España Recruitment Direct A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Excellence Specialist to join our team at Recruitment Direct. In this dynamic role, you will be responsible for delivering exceptional customer service and ensuring that all interactions meet the highest standards of quality.

Job Responsibilities
  • Quality Auditing: Conduct thorough audits of customer interactions to identify areas for improvement.
  • Root Cause Analysis: Analyze data to determine the root cause of quality issues and develop effective solutions.
  • Performance Monitoring: Monitor individual and team performance to ensure consistent quality improvement.
  • Feedback & Coaching: Provide actionable feedback to customer service agents and offer coaching to enhance their skills.
  • Collaboration: Participate in internal and external calibration sessions to refine quality standards.
  • Reporting & Improvement: Develop reports to showcase quality metrics and suggest improvements to enhance the overall customer experience.
Requirements
  • Language Proficiency: Fluency in German (C1 level) and English (B1+ or higher).
  • Attention to Detail: Strong accuracy in monitoring and logging data.
  • Problem Solving & Analytical Skills: Ability to analyze data and suggest continuous improvements.
  • Communication & Interpersonal Skills: Effective communication and interpersonal skills to provide feedback and work with teams.
  • Technical Skills: Advanced computer literacy and ability to multitask across different systems.
  • Personality Traits: Friendly, optimistic, and self-motivated with a service-oriented approach.
  • Work Flexibility: Ability to work shifts or part-time (where legally applicable).
  • Clean Criminal Record: A clean criminal record is essential for this role.
About Us

Recruitment Direct is committed to providing exceptional customer service and fostering a positive work environment. We offer competitive compensation and opportunities for growth and development.

Salary

The estimated salary for this role is €2000 gross per month, offering a competitive package that reflects your skills and expertise.



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