Digital Service Excellence Specialist

hace 22 horas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Looking for a challenging opportunity to grow your career in the digital world?

We're Teleperformance Spain, a fast-growing team working on exciting projects with Google Local Services Ads. This game-changing tool is transforming businesses worldwide by providing them with valuable reviews and related services.

As our new Digital Service Excellence Specialist, you will be responsible for:

Key Responsibilities
  • Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
  • Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
  • Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
  • Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
  • Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
  • Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
  • Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.

Requirements
- C2-level English
- Experience in customer service
- Strong communication, organizational, and customer-facing skills with a keen eye for detail
- Self-driven and able to manage tasks independently while meeting deadlines

Preferred Qualifications
- Bachelor's degree in Business or related fields
- 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes
- Knowledge of home services industries (e.g., plumbing, electrical)

What We Offer

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
• Private Health Insurance
• Continuous skill development and certifications
• Clear career growth opportunities supported by coaches and a motivating team environment
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Salary estimate: around €19,200 gross/year + bonus



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