Digital Service Excellence Specialist
hace 22 horas
Looking for a challenging opportunity to grow your career in the digital world?
We're Teleperformance Spain, a fast-growing team working on exciting projects with Google Local Services Ads. This game-changing tool is transforming businesses worldwide by providing them with valuable reviews and related services.
As our new Digital Service Excellence Specialist, you will be responsible for:
- Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
- Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.
- Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
- Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
- Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
- Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
- Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.
Requirements
- C2-level English
- Experience in customer service
- Strong communication, organizational, and customer-facing skills with a keen eye for detail
- Self-driven and able to manage tasks independently while meeting deadlines
Preferred Qualifications
- Bachelor's degree in Business or related fields
- 2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes
- Knowledge of home services industries (e.g., plumbing, electrical)
What We Offer
• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses
• Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project
• Private Health Insurance
• Continuous skill development and certifications
• Clear career growth opportunities supported by coaches and a motivating team environment
• Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture
• Prime office location at the World Trade Center, Barcelona, surrounded by the sea
Salary estimate: around €19,200 gross/year + bonus
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