IT Service Management Specialist
hace 1 mes
We are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.
Key Responsibilities
- Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered on a 24X7 basis.
- Manage a service operation with standardized services, processes, and tools to provide efficient, high-quality services.
- Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team.
- Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.
- Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3 years of experience as Service Manager, Customer Success, or equivalent roles.
- Experience with Salesforce Marketing Cloud, Salesforce Marketing Cloud Personalization, Salesforce Data Cloud, Salesforce Marketing Cloud Intelligence.
- Proven experience in driving IT service management and ITIL processes.
- Strong knowledge of service operations, operational quality management, and service transition.
- Supporting Quality activities/issues, Operations Management and Execution, Process and stakeholder management.
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