IT Service Governance Specialist
hace 6 horas
Company Overview
Lastminute Group is a dynamic and innovative company that values efficiency, resilience, and customer satisfaction. Our IT Service Management Team plays a crucial role in maintaining the smooth operation of our systems.
Job Summary
We are seeking an experienced IT Service Governance Specialist to join our team. As a key member, you will be responsible for delivering and implementing ITSM policies, processes, and procedures. Your primary goal will be to ensure seamless governance across all levels of the organization.
Responsibilities:
- Develop and apply ITSM policies, processes, and procedures to maintain high standards of service delivery
- Collaborate with cross-functional teams to implement governance standards for changes, incidents, and problems management
- Communicate effectively with stakeholders, including engineers, senior managers, and software engineers, to achieve delivery targets and ensure services availability
- Identify process improvement opportunities and incident reduction strategies, working closely with engineering management heads and SREs
- Generate and analyze statistical service reports on logged issues and changes to inform decision-making and drive improvements
Requirements:
To succeed in this role, you will need excellent communication skills, a strong understanding of ITIL best practices, and experience in IT service management. You should be able to work collaboratively in a fast-paced environment and possess analytical and problem-solving skills. A bachelor's degree in Computer Science or a related field is preferred.
Salary: We offer a competitive salary of $85,000 - $105,000 per year, depending on your experience and qualifications.
Location: This role is based in [Location], with flexible working arrangements available.
What We Offer:
- A dynamic and supportive work environment
- Ongoing training and professional development opportunities
- A competitive salary and benefits package
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