IT Service Management Specialist

hace 1 mes


Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

Job Description Summary


Barcelona (Hybrid)

We are seeking a skilled IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.


Major Accountabilities:

  • Deliver IT Service Management for specific towers/services across ITIL processes, service operations, and continual service improvement.
  • Support predictive and preventive operations, identifying gaps, reducing Mean Time To Resolve (MTTR), improving time to delivery, and customer satisfaction within the assigned scope.
  • Manage service operations with standardized services, processes, and tools to provide efficient, high-quality services.
  • Analyze and identify improvement opportunities in existing processes, procedures, and drive process improvements using Six Sigma, process simplification, or automation.
  • Provide analytical reports for actionable periodic supplier governance calls, ensuring quality services, meeting Key Performance Indicators (KPIs), and Service Level Agreements (SLAs) along with customer satisfaction targets.


Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve



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