IT Service Management Specialist

hace 15 horas


Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

Job Overview
We are seeking a skilled IT Service Management Specialist to drive holistic IT service management and contribute to enabling operational excellence and continuous improvement in the Service quality across TT.

About Us
NVA is a leading healthcare company that aims to improve and extend people's lives. We believe that our associates are key to achieving this goal, and we strive to create an outstanding, inclusive work environment where everyone feels valued and empowered.

Responsibilities
As an IT Service Management Specialist, you will be responsible for delivering on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance. You will analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation. Additionally, you will provide analytical report for an actionable periodic Supplier Governance calls ensuring they deliver quality services, meet all KPIs and SLAs along with CSAT targets.

Requirements
To be successful in this role, you will need a Bachelor's degree in Computer Science, Information Technology, or related field, as well as 3 years of experience as Service Manager, Customer Success, or equivalent roles. You should have proven experience in driving IT service management and ITIL processes, strong knowledge of service operations, operational quality management, and service transition. You should also be fluent in English.

Why Join Us?
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We are committed to diversity and inclusion, and we strive to create a workplace culture that values and respects all employees. If you are passionate about delivering exceptional service and contributing to a team that makes a difference, please consider joining us.



  • Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    Job OverviewWe are seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...


  • Barcelona, Barcelona, España Novartis A tiempo completo

    Job DescriptionWe are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Key ResponsibilitiesGovern the service operations, service transition,...


  • Barcelona, Barcelona, España Novartis A tiempo completo

    Job Summary:Novartis is looking for a skilled IT Service Management Specialist to join our team in Barcelona. As a key member of our IT organization, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational...


  • Barcelona, Barcelona, España Healthcare Businesswomen'S Association A tiempo completo

    Job Description SummaryBarcelona (Hybrid)We are seeking a skilled IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Major Accountabilities:Deliver IT Service Management for specific...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    **IT Service Management Specialist Role Summary:**We are seeking a highly skilled and motivated IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.**Key Responsibilities:**Govern...


  • Barcelona, Barcelona, España Axa A tiempo completo

    Job SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a key role in promoting the Operational Resilience, IT Service Continuity Management, and IT Resilience Group strategies as part of the business resilience model for the Group. You will contribute to the implementation of the Group's Operational Resilience, IT Service...


  • Barcelona, Barcelona, España Axa A tiempo completo

    Job SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a crucial role in promoting Group Operational Resilience vision and ambition for sounding practice implemented at Entities. You will act as a catalyzer for cultural change on traditional IT Service Continuity and IT Resilience topics.Key Responsibilities• Support the Group...


  • Barcelona, Barcelona, España Axa A tiempo completo

    Job SummaryAs an IT Service Continuity Management Specialist at Axa, you will play a key role in promoting the Operational Resilience, IT Service Continuity Management, and IT Resilience Group strategies as part of the business resilience model for the Group. You will support the Group IT Service Continuity Management lead in the implementation of the Group...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    About the JobNovartis is seeking a highly skilled IT Service Management Specialist to join their team in Barcelona. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance. Key...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    About the RoleWe are currently seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. As a key member of our team, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and...


  • Barcelona, Barcelona, España Yolk Recruitment Ltd A tiempo completo

    We are seeking an IT Service Management Specialist to join our client’s team on a 6-month contract. The ideal candidate will have at least 5 years of experience in IT and strong knowledge of ITSM processes.Key Responsibilities:Act as the bridge between IT and the business, communicating with internal and external stakeholders.Provide previous experience...


  • Barcelona, Barcelona, España Novartis A tiempo completo

    Job DescriptionNovartis is seeking a highly skilled IT Service Management Specialist to drive holistic IT service management across all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.Main Responsibilities:Drive IT service management across ITIL processes, service...


  • Barcelona, Barcelona, España Axa A tiempo completo

    Job Mission:As a key member of the AXA Group Operational Resilience team, you will promote the Group's Operational Resilience vision and ambition for sound practice implemented at Entities. You will act as a catalyst for cultural change on traditional IT Service Continuity and IT Resilience topics.Contribute to the implementation of the Group's Operational...


  • Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    About the RoleWe are seeking a highly skilled IT Service Management Specialist to drive holistic service management across all ITIL processes, service operations, operational quality management, and continual service improvement.As an IT Service Manager, you will be responsible for governing service operations, ensuring standardized services, processes, and...


  • Barcelona, Barcelona, España Axa A tiempo completo

    Job Mission:As a key member of the AXA Group Operational Resilience team, you will play a crucial role in promoting the Group's Operational Resilience vision and ambition. Your primary objective will be to implement sound practices at Entities and drive cultural change on traditional IT Service Continuity and IT Resilience topics.You will contribute to the...


  • Barcelona, Barcelona, España Axa A tiempo completo

    Job Mission:As a key member of the AXA Group Operational Resilience team, you will play a vital role in promoting the Group's Operational Resilience vision and ambition for sound practice implemented at Entities. Your expertise will act as a catalyst for cultural change on traditional IT Service Continuity and IT Resilience topics.You will contribute to the...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Job Title: IT Service Costing SpecialistWe are seeking an experienced IT Service Costing Specialist to join our team at Galderma. The ideal candidate will have a strong background in service costing, cost allocations, and management reporting.About the RoleThe IT Service Costing Specialist will be responsible for designing, implementing, and maintaining...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job Description:An exciting opportunity has arisen in our IT Service Management Team to provide governance on incidents and changes, ensuring seamless operations of IT systems.The ITSM team is a cross-functional and key figure, embedded in the Tech Department, but working closely with almost all Company Departments, such as Product and Development, Customer...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job Title: IT Service Management Governance SpecialistJob Summary:We are seeking an experienced IT Service Management Governance Specialist to join our team. The successful candidate will be responsible for delivering and applying ITSM policies, processes, and procedures across the organization.Key Responsibilities:Deliver and apply ITSM policies, processes,...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Job DescriptionAn exciting opportunity has arisen in our IT Service Management Team to provide governance on incidents and changes, ensuring seamless operations of IT systems.The ITSM team is a key figure, embedded in the Tech Department, but working closely with almost all Company Departments, such as Product and Development, Customer Operation, Legal and...