IT Service Management Specialist
hace 4 semanas
Job Overview
We are seeking a skilled IT Service Management Specialist to drive holistic IT service management and contribute to enabling operational excellence and continuous improvement in the Service quality across TT.
About Us
NVA is a leading healthcare company that aims to improve and extend people's lives. We believe that our associates are key to achieving this goal, and we strive to create an outstanding, inclusive work environment where everyone feels valued and empowered.
Responsibilities
As an IT Service Management Specialist, you will be responsible for delivering on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance. You will analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation. Additionally, you will provide analytical report for an actionable periodic Supplier Governance calls ensuring they deliver quality services, meet all KPIs and SLAs along with CSAT targets.
Requirements
To be successful in this role, you will need a Bachelor's degree in Computer Science, Information Technology, or related field, as well as 3 years of experience as Service Manager, Customer Success, or equivalent roles. You should have proven experience in driving IT service management and ITIL processes, strong knowledge of service operations, operational quality management, and service transition. You should also be fluent in English.
Why Join Us?
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, and a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We are committed to diversity and inclusion, and we strive to create a workplace culture that values and respects all employees. If you are passionate about delivering exceptional service and contributing to a team that makes a difference, please consider joining us.
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