IT Service Management Expert

hace 3 semanas


Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

Job Description:

The IT Service Management Specialist will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance. This role requires a highly skilled and motivated individual who can govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on a 24X7 basis as per shifts.

Main Responsibilities:

  • Deliver on IT Service Management for specific tower/service line across ITIL process, Service Operations along with continual service improvement and supplier operational governance.
  • Support in Predict and prevent operations for assigned scope with target to identify gaps, reducing MTTR, improving time to delivery and CSAT within the scope in collaboration with service lines.
  • Manage service operations with standardized services, processes, and tools to provide efficient, high-quality services.
  • Analyze and identify improvement opportunities in existing processes, procedures, and drive for improvement using Six Sigma, Process simplification or Automation.
  • Provide analytical reports for actionable periodic Supplier Governance calls ensuring they deliver quality services, meet all KPIs and SLAs along with CSAT targets.
  • Support in ensuring that Asset relevant attributes are correctly maintained in the Configuration and Asset Management System.
  • Develop and govern processes to effectively manage both internal and external audits across TIS, including audit stakeholder management, remediation tracking, status reporting, and lessons learnt sharing.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3 years of experience as Service Manager, Customer Success, or equivalent roles.
  • Experience with Salesforce Marketing Cloud, Salesforce Marketing Cloud Personalization, Salesforce Data Cloud, Salesforce Marketing Cloud Intelligence.
  • Proven experience in driving IT service management and ITIL processes.
  • Strong knowledge of service operations, operational quality management, and service transition.

About Novartis:

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world.

How do we achieve this?

With our people. It is our associates that drive us each day to reach our ambitions. Be part of this mission and join us

$104,000 - $140,000 per year (estimated salary)



  • Barcelona, Barcelona, España Novartis A tiempo completo

    Novartis seeks a highly skilled IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.The successful candidate will govern the service operations, service transition, quality, compliance,...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Job Overview:Nestlé Sa is seeking an experienced IT Service Management Specialist to join their team. This role involves overseeing regional IT Service Management practices and processes, with a focus on ITIL processes in Incident, Request, Knowledge, Problem, and Experience Management.About the Job:The successful candidate will be responsible for managing...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the RoleWe are seeking an IT Operations Specialist in IT Service Management for our team at Nestle SA.Job SummaryThe IT Service Excellence Operations Specialist is primarily responsible for regional IT Service Management practices and processes, focusing on ITIL processes in specific Incident, Request, Knowledge, Problem, and Experience Management.Key...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    About GaldermaWe are the emerging pure-play dermatology category leader, present in approximately 90 countries. Our innovative, science-based portfolio of premium flagship brands and services spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.With a focus on...


  • Barcelona, Barcelona, España Novartis Farmacéutica A tiempo completo

    We are seeking an IT Service Management Specialist to drive holistic IT service management encompassing all ITIL processes, service operations, operational quality management, continual service improvement, and supplier operational governance.About the RoleDeliver on IT Service Management for specific tower/service line across ITIL process, Service...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    About the Role: We are seeking an IT Service Management Lead to join our team at Nestlé Sa. As a key member of our IT department, you will be responsible for leading regional IT Service Management practices and processes, focusing on ITIL processes in specific Incident, Request, Knowledge, Problem, and Experience Management.Key Responsibilities: Monitoring...


  • Barcelona, Barcelona, España Jordan martorell s.l. A tiempo completo

    Job DescriptionEstimated salary: €80,000 per annum.We are seeking a highly skilled and motivated individual to fill the position of IT Service Management Specialist. In this role, you will be responsible for driving holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service...


  • Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

    Job OverviewJoin Jordan Martorell S.L. as an IT Service Management Specialist in Barcelona, Spain.We are currently seeking a highly skilled and motivated individual to fill this position, which offers a competitive salary of €85,000 per annum.About the RoleDemonstrate exceptional leadership skills in driving holistic IT service management across all ITIL...


  • Barcelona, Barcelona, España Lastminute Group A tiempo completo

    Company OverviewLastminute Group is a dynamic organization dedicated to providing innovative solutions in the travel industry. We are committed to delivering exceptional customer experiences and driving business growth through efficient IT systems.SalaryThe estimated annual salary for this position is between €60,000 - €80,000 depending on qualifications...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Embark on a challenging career opportunity as an IT Performance Management Expert at Nestlé Sa, a leading food and beverage company. Based in Barcelona, this role offers a unique blend of analytical and strategic skills to drive business growth.About the RoleThis position is part of our IT HUB, a dynamic team of professionals from diverse backgrounds...


  • Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Are you looking for a challenging role as an IT Team Lead with a renowned company in Barcelona? Empresa Reconocida is seeking a skilled professional to join their international service desk team. **Company Overview**Your Future Company, an excellent service provider for companies across Europe, offers a dynamic and multicultural environment with a team of...


  • Barcelona, Barcelona, España Zurich Insurance A tiempo completo

    Company OverviewZurich Insurance is a leading insurance company seeking to enhance its IT operations and service management capabilities.Job Description:We are looking for an experienced IT Operations and Service Management Lead to join our dynamic team. As an IT Operations and Service Management Lead, you will be responsible for leading and managing the...


  • Barcelona, Barcelona, España Jordan Martorell S.L. A tiempo completo

    About the Company: Jordan Martorell S.L. is a forward-thinking organization committed to innovation and excellence in the industry.About the Role: We are seeking an experienced IT Service Management Specialist to drive holistic IT service management, encompassing all ITIL processes, service operations, operational quality management, continual service...


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    Company Overview: Allianz Technology is the service provider for Allianz Group IT, safeguarding and steering its evolution. We identify and address information risks impacting business objectives and ensure the Group's IT strategy aligns with the Business Strategy, Operational Excellence, and Key Functions.About Us: At Allianz Popular Sl., we offer flexible...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Nestl's IT Hub is a diverse, global team of IT professionals seeking an experienced IT Operations Specialist to join our dynamic environment. We offer competitive salary and comprehensive benefits package, flexible working scheme, and ongoing training opportunities reflecting our commitment to people as our most valuable asset.About the RoleThe...

  • IT Service Desk Agent

    hace 3 semanas


    Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled and dedicated IT Service Desk Agent to join our team in Barcelona. This is a full-time, on-site position that offers a competitive salary with opportunities for growth.About the Role:Respond to technical support requests from clients via phone, email, or ticketing system.Diagnose and troubleshoot...


  • Barcelona, Barcelona, España Allianz Popular SL. A tiempo completo

    This challenging leadership position requires a seasoned expert to manage our global 24/7 incident and problem management operations team for Allianz Popular SL.About the JobAs IT Service Delivery Manager, you will maintain open communication channels between IT teams, stakeholders, and affected business units. Ensure that the team meets operational...


  • Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    We are seeking an accomplished IT Change Management Engineer to join our team at Nestlé Sa. This is a permanent, hybrid role that requires a strong understanding of ITIL principles and excellent communication skills.About the RoleAs a Change Management Expert, you will oversee the entire change management process within our organization, ensuring efficient...


  • Barcelona, Barcelona, España Allianz A tiempo completo

    At Allianz, we are seeking a highly skilled Senior TPRM Expert to support our Group Protection & Resilience team in Barcelona, Spain.Job OverviewThe ideal candidate will have a strong background in contract management and be able to create efficient digital processes on Third Party Risk Management, handling all aspects of relevant third party...


  • Barcelona, Barcelona, España DeviceNow Solutions Pvt Ltd A tiempo completo

    Are you passionate about delivering exceptional service to customers? Do you have a knack for managing projects and driving operational excellence? We are seeking a highly skilled Service Delivery Manager/Project Manager to join our team at DeviceNow Solutions Pvt Ltd.About the RoleThe primary responsibility of this role will be to serve as the operational...