IT Team Lead: Expert in Service Desk Management
hace 6 días
Are you looking for a challenging role as an IT Team Lead with a renowned company in Barcelona? Empresa Reconocida is seeking a skilled professional to join their international service desk team.
**Company Overview**
Your Future Company, an excellent service provider for companies across Europe, offers a dynamic and multicultural environment with a team of over 30 nationalities working on high-quality standards. As an IT Team Lead, you will be part of this vibrant team and contribute to delivering exceptional service to clients.
**Job Description**
In this role, you will serve as the escalation point for all access management issues, supporting the wider IT Service Desk Management team. You will also assist the manager in day-to-day operations, responsible for line management of the team, creating and providing KPIs, inputting into weekly team meeting agendas, assisting in system upgrades, ensuring compliance with agreed service levels, and contributing to incident and problem management. Additionally, you will support analysts in providing first-line support when workloads are high or additional experience is required, and ensure that GTS and the entire Service Desk comply with previously agreed audit controls and measures.
You will play a key role in supporting and contributing to the Business Continuity Plan for Continental Europe.
**Required Skills and Qualifications**
To succeed in this role, you should have at least 2 years' experience working within a service desk environment. You should also have knowledge of Windows XP and 7, Citrix environment, including networking components, services, and user profiles. Additionally, you should have an understanding of Service Management, particularly request fulfillment, problem, and incident management. Experience with Active Directory, Windows Terminal Services, Citrix Metaframe, Thin Client Terminals, Database Systems, Exchange, and Office 365 is a plus. You should be organized, detail-oriented, take initiative, and be independent. A fluent level of English is essential, and you must be based in Barcelona with NIE.
**Estimated Salary:** €60,000 - €80,000 per year, depending on your experience and qualifications.
The estimated salary range is based on market standards and takes into account the location, job requirements, and industry norms. It does not reflect the company's budget but rather provides a realistic estimate of what you can expect.
**Benefits**
This role offers a permanent contract, salary aligned with your experience and the market, meal vouchers, Monday to Friday (fixed shift either 08:00-17:00 or 09:00-18:00), career opportunities, and more.
**What You Can Expect from Living in Barcelona**
Barcelona is a beautiful beach city surrounded by coastal towns and mountains. The city offers a unique blend of international culture, stunning architecture, and rich gastronomy. With its Mediterranean climate and relaxed lifestyle, Barcelona is an attractive startup and innovation hub with exciting opportunities. Whether you're interested in exploring the city's historic landmarks, enjoying its vibrant nightlife, or simply taking in the scenic views, Barcelona has something for everyone.
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