IT Service Desk Agent
hace 2 días
We are seeking a highly skilled and dedicated IT Service Desk Agent to join our team in Barcelona. This is a full-time, on-site position that offers a competitive salary with opportunities for growth.
About the Role:- Respond to technical support requests from clients via phone, email, or ticketing system.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Elevate unresolved problems to relevant teams when necessary.
- Provide expert guidance to users on IT policies and best practices.
- Maintain detailed records of issues and solutions in our IT service management system.
- A comprehensive training program to help you excel in your role.
- A supportive, multicultural, and collaborative work environment.
- A competitive salary package, including a base salary of approximately €**45,000 per annum** (dependent on experience), plus additional benefits.
- Opportunities for professional development and growth within the company.
- Fluency in English and proficiency in German (C1 level or higher).
- A basic understanding of IT systems, hardware, and software.
- Strong problem-solving skills and attention to detail.
- Excellent communication and customer service skills.
- A willingness to work on-site in Barcelona.
- A generous benefits package, including comprehensive health insurance.
- A flexible working schedule, allowing you to balance work and personal life effectively.
- The opportunity to work with a global team focused on innovation and collaboration.
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