IT Service Desk Agent

hace 2 días


Barcelona, Barcelona, España Cross Border Talents A tiempo completo
Customer Support Specialist

We are seeking a highly skilled and dedicated IT Service Desk Agent to join our team in Barcelona. This is a full-time, on-site position that offers a competitive salary with opportunities for growth.

About the Role:
  • Respond to technical support requests from clients via phone, email, or ticketing system.
  • Diagnose and troubleshoot hardware and software issues efficiently.
  • Elevate unresolved problems to relevant teams when necessary.
  • Provide expert guidance to users on IT policies and best practices.
  • Maintain detailed records of issues and solutions in our IT service management system.
What We Offer:
  • A comprehensive training program to help you excel in your role.
  • A supportive, multicultural, and collaborative work environment.
  • A competitive salary package, including a base salary of approximately €**45,000 per annum** (dependent on experience), plus additional benefits.
  • Opportunities for professional development and growth within the company.
Requirements:
  • Fluency in English and proficiency in German (C1 level or higher).
  • A basic understanding of IT systems, hardware, and software.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and customer service skills.
  • A willingness to work on-site in Barcelona.
Benefits:
  • A generous benefits package, including comprehensive health insurance.
  • A flexible working schedule, allowing you to balance work and personal life effectively.
  • The opportunity to work with a global team focused on innovation and collaboration.


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