Front Desk Host

hace 2 semanas


Barcelona, Barcelona, España Marriott International, Inc A tiempo completo

Job Summary: We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Hotel Arts Barcelona. As a Front Desk Agent, you will be responsible for providing exceptional customer service to guests, processing check-ins and check-outs, and handling various tasks related to room assignments, payment processing, and guest communication.

About the Role:

  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payments types, including room charges, cash, checks, debit, or credit.
  • Process all check-outs, including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

What We Offer:

  • Competitive salary: €35,000 - €45,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Marriott International:

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in the importance of diversity and inclusion in the workplace and strive to create a welcoming environment for all employees.


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