Front Desk Host
hace 2 semanas
Job Summary: We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Hotel Arts Barcelona. As a Front Desk Agent, you will be responsible for providing exceptional customer service to guests, processing check-ins and check-outs, and handling various tasks related to room assignments, payment processing, and guest communication.
About the Role:
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all payments types, including room charges, cash, checks, debit, or credit.
- Process all check-outs, including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Requirements:
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
What We Offer:
- Competitive salary: €35,000 - €45,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
About Marriott International:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in the importance of diversity and inclusion in the workplace and strive to create a welcoming environment for all employees.
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