Front Desk Associate
hace 20 horas
We are seeking a skilled Front Desk Associate to join our team at Barceló Hotel Group. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and working in a dynamic environment.
About the RoleThe Front Desk Associate will be responsible for providing a warm welcome to our guests, handling check-in and check-out processes, and responding to their queries and concerns. You will also have the opportunity to work closely with other departments to ensure seamless delivery of services.
Responsibilities- Manage front desk operations, including check-in, check-out, and room assignments.
- Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.
- Work collaboratively with other departments to ensure smooth operations and meet guest expectations.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Perform administrative tasks, such as filing, photocopying, and data entry.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Basic math skills and accuracy with handling cash and credit transactions.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
We offer a competitive salary, along with exclusive discounts on hotels and travel for you, your family, and friends. You will also have access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
Estimated Salary$45,000 - $60,000 per year, depending on experience and qualifications.
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