Front Desk Team Lead

hace 1 día


Barcelona, Barcelona, España Hosco A tiempo completo

About the Job Opportunity

We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Hosco. This is a fantastic opportunity for an individual who is passionate about delivering exceptional guest experiences.

Job Summary:

The Front Desk Supervisor will be responsible for ensuring that all front office operations run smoothly and efficiently, including managing the front desk staff, handling guest inquiries and issues, and maintaining accurate records and reports.

Main Responsibilities:

  • Guest Service: Provide personalized and attentive service to guests, responding promptly to their needs and resolving any issues or complaints in a professional and courteous manner.
  • Front Desk Operations: Supervise and coordinate the activities of the front desk staff, ensuring that all tasks and responsibilities are completed efficiently and effectively.
  • Communication: Communicate clearly and effectively with guests, staff, and management, both verbally and in writing.
  • Record-Keeping: Maintain accurate and up-to-date records and reports, including guest information, front office statistics, and other relevant data.

Requirements:

  • Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or related field preferred.
  • Experience: At least one year of experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Skills: Excellent communication and interpersonal skills; ability to work well under pressure and manage multiple tasks simultaneously; proficiency in computer software and technology, including property management systems.

Preferred Qualifications:

  • Languages: English (required); Spanish (advanced level).
  • Employment Type: Full-time.
  • Starting Time: Immediate start.

About Hosco:

Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.

Salary Estimate:

$45,000 - $55,000 per year, depending on experience and qualifications.


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